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To ensure the safety and health of all animals, customers and staff at River Ridge Animal Hospital, we require all clients comply with the following Rules and Regulations:
SEX: All dogs must be spayed or neutered (unless under the age of 6 months).
VACCINATIONS: All dogs must have current vaccinations. Parents must submit written verification that their dogs have current Rabies, DHPP, and Bordatella (kennel cough) vaccinations. Specifically the vaccines required are distemper, hepatitis, parainfluenza, parvovirus, rabies, and bordatella. You will receive reminders when vaccinations are due. It is your responsibility to provide on-going verification of current vaccinations.
HEALTH: All dogs must be in good health. Parents will need to certify that their dogs are in good health and have been free from any condition that could potentially jeopardize other guests. Dogs who have been ill with a communicable condition in the last 30 days will require a veterinary certificate of health to be admitted or re-admitted. If, at any time during care, a dog is noticed to have external parasites (fleas, lice, ticks), treatment will be applied and charged to the parent at a minimum rate of $25.00. All dogs will be examined for external parasites at check-in and will not be admitted to day care if parasites or signs of parasites are found. This "spot check" is not a foolproof process, therefore, we highly recommend a flea and tick preventative, excluding flea/tick collars. Product suggestions: Frontline Plus, Trifexis/Comfortis, Advantix, Vectra/Vectra 3D, Nexgard.
COLLARS: Required with nametags. RETRACTABLE LEASHES ARE NOT ALLOWED.
FOOD: All food brought to River Ridge Animal Hospital must be stored in a labeled, airtight/rodent proof container.
BEHAVIOR: All dogs must pass the River Ridge Animal Hospital Doggy Day Care Proprietary Behavior Assessment for enrollment in our program. All dogs must be non-aggressive and not food or toy protective. Parents will need to certify that their dog(s) have not harmed or shown any aggressive or threatening behavior towards any person or any other dog(s). Please remember that your pet will be spending time with other pets and our staff, and that their safety and health is our main priority. Keep in mind, although it is supervised play, your dog still might acquire an occasional nip or scratch. If, at any time during day care a dog displays aggressive behavior towards other dogs, or staff, incidents will be documented, and re-assessment will be required. We reserve the right to discontinue enrollment if a dog's behavior is deemed unsafe for our other guests and staff.
AGE: Any age dog/puppy is allowed at River Ridge Animal Hospital Doggy Day Care facilities as long as the dog/puppy meets the facility's criteria. Puppies may begin a River Ridge Animal Hospital Doggy Day Care program before they receive their rabies vaccine and before they are spayed/neutered, as long as both will be taken care of by 6 months of age.
ENROLLMENT: All dogs must have a complete, up-to-date and approved enrollment form on file and commit to program participation at least every two weeks (more frequent visits are better for the social structure of the group). If this commitment is not met, your dog may be required to undergo a re-assessment and fees may apply. If your dog has been out of day care for two months or more, re-assessment is required and fees will be applied. ALL REQUIRED FORMS MUST BE SIGNED BY PARENT BEFORE ENROLLMENT.
FEES: Due and payable at drop off. Cash, check , or Visa/Mastercard/Discover are accepted. Discounted packages are provided only if they are paid in advance. Pre-paid packages are non-refundable. Our program is flexible enough to accomodate reasonable special needs requests, however, appropriate fees will be applied.
HOURS OF OPERATION: Monday through Friday from 8:00am to 5:15pm. Drop off by 9:00am and pick up any time after noon up to 5:15pm. River Ridge Daycare facility closes at 5:15pm M-F. Late charges of $2.50 per every 15 minutes will be applied.
RESERVATIONS: Required. As a courtesy to other clients, please cancel by 5:30pm on e business day prior to the scheduled day care day.
Owner's signature: _____________________________________________________
Rules and regulations are subject to change at any time without notification.
Sign up using the form below or call us at 815-288-3394.
Boarding Drop Off Times:
Monday: 10:00am - 5:00pm
Tuesday - Friday: 2:00pm - 5:00pm
Saturday - 9:00am - 11:00am
We have had such great treatment of our dog, Maggie at River Ridge, even when we've called during off hours. From the doctors, office staff, groomers, boarding and daycare staff, everyone has been friendly and professional. Our dog loves to go there and we feel confident that she is getting the best care from everyone.
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