Veterinary Jobs in Dixon, IL
Join our veterinary team at River Ridge Animal Hospital and make a difference in the pet community.
OUR TEAM IS GROWING!
At River Ridge Animal Hospital, we love what we do!
River Ridge Animal Hospital Careers
Situated in the charming town of Dixon, IL, River Ridge Animal Hospital is dedicated to providing exceptional care to pets and their families. Joining our team means working in a welcoming environment where compassion, collaboration, and community come together.
Why Dixon?
Historic Charm and Scenic Beauty
Dixon, known as the “Petunia Capital of Illinois,” is steeped in history and surrounded by natural beauty. Nestled along the Rock River, it offers stunning views, peaceful walking trails, and a host of outdoor activities. Explore local gems like Lowell Park, which offers hiking, picnicking, and kayaking opportunities.
Cultural and Historical Highlights
Dixon is home to the Ronald Reagan Boyhood Home and the Northwest Territory Historic Center, celebrating the area’s rich history. The town also hosts vibrant festivals like the Petunia Festival, which brings the community together with music, food, and fun.
A Close-Knit Community
Dixon’s friendly residents and small-town charm make it a welcoming place to call home. With excellent schools, unique local shops, and a variety of family-friendly events, it’s a community that fosters a strong sense of belonging.
Convenient Location
Located just a short drive from larger cities like Rockford and the Quad Cities, Dixon provides a peaceful lifestyle without sacrificing access to urban amenities. It’s the perfect blend of rural tranquility and city convenience.
A Career with Impact
At River Ridge Animal Hospital, we take pride in creating a supportive workplace where our team members can thrive professionally and personally. Our focus on modern veterinary medicine, client education, and compassionate care makes this a rewarding place to grow your career.
If you’re seeking a fulfilling role in a community that values connection, history, and natural beauty, consider joining the River Ridge Animal Hospital team in Dixon, IL.
OPEN POSITIONS
Client Service Representative
In our 17,000 square foot veterinary medical center, we offer general veterinary medicine and wellness care, therapeutic and surgical laser, digital radiology and ultrasound diagnostics, rhinoscopy, dental care, internal medicine, pet grooming, doggie daycare, and state of the art boarding. It is home to 6 full-time DVMs, 2 part-time DVMs, 7 CVTs, and 40+ team members in total.
More about the Role
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Hours of operation: Monday – Friday 7:30am- 5:30pm & Saturday 7:30am-12:30pm
Pay range: $16 – $17
Competencies
- Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
- Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
- Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
- Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
- Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
- Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
- Performs a backup of the computer system on a regular basis, as directed.
- Performs and oversees the performance of posting daily business.
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications
- Ability to work on weekends as required
- High school diploma or equivalent
- Previous veterinary experience preferred
- Client satisfaction references preferred
- Practices OSHA safety techniques including proper PPE
Benefits Offered
- Paid time off
- Health insurance; dental insurance; vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range
USD $16.00 – USD $17.00 /Hr.
Kennel Assistant
River Ridge Animal Hospital has been serving the Sauk Valley area for over 75 years.
In our 17,000 square foot veterinary medical center, we offer general veterinary medicine and wellness care, therapeutic and surgical laser, digital radiology and ultrasound diagnostics, rhinoscopy, dental care, internal medicine, pet grooming, doggie daycare, and state of the art boarding. It is home to 6 full-time DVMs, 2 part-time DVMs, 7 CVTs, and 40+ team members in total.
More about the Role
Reporting into the Practice Manager, the Kennel Assistant provides care to address the needs of patients that are visiting the practice for grooming and / or boarding. The Kennel Assistant ensures that the boarding area is clean and safe for all patients by cleaning cages, runs, and ward areas and washing laundry. The Kennel Assistant walks, feeds, and administers medication to patients (as needed and supervised by Doctor or Technician and based on confidence and experience).
Monday – Friday 7:30am – 5:30pm & Saturday 7:30am – 12:30pm
**Must be willing to work evenings & weekends**
Competencies
- Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.
- Collaboration & Teamwork: Carefully coordinating actions with practice team members. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas. Continually looking for ways to help others.
- Communicating: Conveying boarding outcomes to clients and teammates to ensure successful client care.
- Active Listening: Following the expressed wishes of clients.
- Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
- Provides great care for patients visiting the practice for grooming and / or boarding.
- Ensures patients are admitted noting the client’s specific instructions to ensure a quality outcome including contact information and pick up time.
- Accurately and legibly records information related to the patient such as feeding schedules, appearance, and behavior during practice visit.
- Observes patient’s appearance and activity for general physical condition, obvious signs of illness, disease and discontent.
- Appropriately handles patients and as needed, properly restrains hard-to-control patients.
- Walks patients several times a day to provide exercise and time for elimination of bowels and bladder.
- Applies knowledge of normal food and liquid requirements and as required, provides special food and liquids.
- Ensures patients are clean and fresh smelling and have been checked by a Technician / Doctor prior to discharge; ensures patient has all personal property upon exit.
- Ensures cages and patients are properly numbered and identified and that personal property (toys, treats, blankets, leashes) are stored in the proper areas and identified.
- Regularly cleans, disinfects and maintain kennels, cages, runs and stalls as often as is necessary to ensure no cages or kennels are soiled and odors are not apparent. Performs general cleaning in other areas of the hospital to control the spread of disease. Washes and sterilizes water and food bowls.
- Launders and dries towels and blankets.
- Walks hospital grounds regularly and cleans any trash and stool material; empties trash throughout the practice and grounds.
- Performs other duties as assigned.
Requirements/Qualifications
- Ability to work on weekends as required
- Previous veterinary experience preferred
- Ability to lift patients up to 25 pounds; ability to lift patients over 25 pounds with assistance
- Practices OSHA safety techniques including proper PPE
Benefits Offered
- Paid time off
- Health insurance; dental insurance; vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range
USD $15.00 – USD $15.00 /Hr.